Privacy Policy
Effective date: September 10, 2026
Peaceable Mediation and Community Solutions Inc. (“Peaceable”) respects the privacy of the people and organizations we work with.
This Privacy Policy explains how Peaceable collects, uses, stores, protects and discloses personal information in connection with our website, communications and professional services, including mediation, conflict coaching, facilitation, conflict management advisory services, the Peaceable Conflict Capability Snapshot and the Peaceable Conflict Capability Assessment.
1. Information We Collect
The information Peaceable collects depends on how you interact with us and the service being provided.
It may include:
For conflict capability assessments and related services, information may include descriptions of workplace relationships, communication, organizational systems, leadership, culture, conflict experiences and the time or resources associated with a particular issue.
Peaceable asks clients and respondents to avoid identifying other individuals by name or providing personal information about others where it is not necessary to understand the situation.
2. How We Use Personal Information
Peaceable uses personal information for purposes connected with providing and administering our services, including to:
Where Peaceable uses information to evaluate or improve its methodology or services, we will use de-identified or aggregated information where reasonably possible.
Peaceable does not sell personal information.
Receiving a Peaceable service does not automatically subscribe you to marketing communications. Where Peaceable offers newsletters or other promotional communications, you may choose whether to receive them and may unsubscribe at any time.
3. Conflict Capability Snapshot
Responses to the Peaceable Conflict Capability Snapshot are used to prepare the respondent’s personalized Snapshot report and to administer the service.
Each completed Snapshot is individually reviewed and analysed by a Peaceable practitioner. Responses are considered together in accordance with Peaceable’s assessment methodology rather than being processed through an automated scoring or report-generation system.
Peaceable does not submit respondent answers or other Snapshot responses to generative artificial intelligence systems for analysis or report preparation.
Peaceable may retain information necessary to support the report, maintain an appropriate service record and respond to questions concerning the completed Snapshot.
Individual Snapshot responses are treated as confidential client information and are not disclosed to an employer, organization, colleague or other third party for their own purposes without permission, except where disclosure is required or authorized by law.
4. Conflict Capability Assessment and Organization-Sponsored Services
The Peaceable Conflict Capability Assessment may involve multiple participants and may be commissioned or paid for by an organization.
Assessment responses are reviewed and interpreted by Peaceable practitioners. Peaceable does not submit participant responses to generative artificial intelligence systems.
Before personal information is collected for an organization-sponsored assessment or other multi-participant service, Peaceable will explain the reporting and confidentiality arrangements that apply, including:
The reporting and confidentiality arrangements for a particular engagement may also be set out in an engagement agreement, assessment agreement, mediation agreement, participant information notice or other written communication.
Peaceable will not represent one person’s responses as the experience of an entire organization.
5. Mediation, Coaching, Facilitation and Other Professional Services
Some Peaceable services involve additional confidentiality expectations or agreements because of the nature of the work or the number of people involved.
Where a mediation agreement, engagement agreement or other service-specific confidentiality arrangement applies, it will operate together with this Privacy Policy.
Information obtained through these services will be used for the purposes of providing and administering the agreed service and handled according to the confidentiality arrangements applicable to that engagement.
6. Service Providers and Technology
Peaceable uses selected technology providers to operate its business and provide its services. These providers may process personal information on Peaceable’s behalf where necessary to perform their functions.
Tally
Peaceable uses Tally for certain online forms and assessment intake.
Information submitted through a Peaceable Tally form is processed through Tally’s systems before it is accessed by Peaceable.
For respondent information collected through Peaceable forms, Peaceable determines the purposes for which the information is collected and used, and Tally processes and stores the information on Peaceable’s behalf.
Tally states that form data is encrypted in transit and at rest and stored in Europe.
Stripe
Peaceable may use Stripe to process online payments.
Payment card information entered through a payment form is processed by Stripe. Peaceable does not receive or store the full payment-card details entered for Stripe processing.
Peaceable may receive information necessary to administer the transaction, such as the payment amount, status and associated transaction information.
Stripe may process additional information as necessary for payment processing, authentication, security and fraud prevention.
Proton
Peaceable uses Proton services, including Proton Drive, for secure internal storage and management of working and client records.
Proton Drive uses end-to-end encryption for stored file contents, filenames and folder names. Proton states that Proton Drive files are stored on servers in Switzerland, Germany and Norway.
Proton Drive is part of Peaceable’s internal information-management environment. Clients and respondents are not required to access Peaceable’s internal Proton storage in order to receive a Peaceable service.
Website and Communications Providers
Peaceable uses third-party providers to host and operate its website and communications systems.
These providers may process limited technical or account information necessary to provide those services.
Website technology may also process information such as IP address, browser or device information and cookies necessary for site operation, security or functionality.
7. Practitioner Review and Automated Processing
Peaceable’s professional assessment and interpretation work is practitioner-led.
Conflict Capability Snapshot and Conflict Capability Assessment responses are reviewed and interpreted by a Peaceable practitioner. Peaceable does not use generative artificial intelligence systems to analyse respondent or participant answers or to generate final assessment findings or reports from those answers.
Peaceable may use digital tools to securely collect, organize, store and manage information as part of providing its services. The use of those tools does not replace practitioner review and professional judgment.
If Peaceable changes its practices in the future in a way that materially changes how client or participant information is processed, this Privacy Policy will be updated before that practice is introduced where required.
8. Confidentiality and Disclosure
Peaceable limits access to personal and client information to those who require it for the provision, administration or support of the relevant service.
Peaceable may disclose information to service providers acting on its behalf where disclosure is reasonably necessary to provide or administer a service.
Peaceable does not disclose individual assessment responses to an employer, sponsoring organization, colleague or other third party for that party’s own purposes unless the applicable engagement arrangements permit it, the individual has given permission, or disclosure is required or authorized by law.
Peaceable may disclose personal information where required or authorized by applicable law, including in response to a valid court or tribunal order or another legal or statutory obligation.
Where a service involves specific confidentiality arrangements, those arrangements will also apply.
9. Storage and International Processing
Peaceable is based in Ontario, Canada, but some technology providers used by Peaceable operate or store information outside Canada.
As a result, personal information may be processed or stored in another jurisdiction and may be subject to the laws applicable in that jurisdiction.
Peaceable considers privacy and security practices when selecting service providers and limits the information shared with them to what is reasonably necessary for the services they provide.
10. Retention and Deletion
Peaceable retains personal information only for as long as it is reasonably required for the purpose for which it was collected, to provide and support the relevant service, to maintain appropriate professional and business records, or to meet applicable legal, contractual or regulatory requirements.
Raw intake or assessment information does not need to remain indefinitely in the system through which it was originally collected. Peaceable may transfer information needed for an active or completed service to its secure working or client records and subsequently delete the original form submission.
Peaceable periodically reviews information in its possession and deletes, anonymizes or securely disposes of information that is no longer required, subject to any legal, contractual, professional or dispute-related reason for retaining it.
Deletion from a third-party service may also be subject to that provider’s deletion and backup procedures.
If a request for access, correction or another privacy matter is outstanding, Peaceable may retain the information concerned until that request has been addressed.
11. De-Identified and Aggregated Information
Peaceable may create de-identified or aggregated information from client or assessment information for purposes such as:
Peaceable will take reasonable steps to ensure that information used for these purposes does not identify an individual.
Peaceable will obtain separate permission before using an identifiable client’s or participant’s experience, quotation, testimonial, case study or other identifiable information for marketing, teaching, publication or another public purpose.
12. Safeguards
Peaceable uses administrative, technical and organizational safeguards appropriate to the sensitivity of the information in its possession.
These measures may include:
No electronic system can guarantee absolute security. Peaceable reviews its practices as its services and technology change.
13. Access, Correction and Privacy Requests
You may contact Peaceable to:
Withdrawing consent may affect Peaceable’s ability to continue providing a service where the information is necessary to provide that service.
Peaceable may need to verify your identity before responding to a request involving personal information.
14. Changes to This Privacy Policy
Peaceable may update this Privacy Policy as its services, technology, service providers or legal obligations change.
The current version will be published on the Peaceable website with its effective or updated date.
Where a material change affects information already collected or introduces a materially different use of personal information, Peaceable will take appropriate steps to provide notice or obtain additional consent where required.
15. Contact Peaceable
Questions, concerns and requests relating to this Privacy Policy or Peaceable’s handling of personal information may be directed to:
Peaceable Mediation and Community Solutions Inc.
Privacy Contact: Soleida Perez
Email: director@peaceable.ca
Telephone: +1 647-570-8019
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